Contact Us

Do you have any questions or need help? We are here for you! Feel free to contact us via email, and we will respond as soon as possible.

📧 Email: infoselectprimestore@gmail.com
📅 Opening hours:
Monday to Friday: 8:00 - 17:00
Closed on public holidays.

Contact

Contact page

Do you have any questions or need help?
At SelectPrimeStore we are always here to help you! Feel free to contact us using one of the options below.

Contact Information

📧 Email:
Do you have questions about an order, shipping, returns or other matters? Contact us at infoselectprimestore@gmail.com

🕒 Customer Service Opening Hours:

  • Monday - Friday: 08:00 - 17:00
  • Weekends and holidays: Closed

📍 Company details:

  • Company Name: SelectPrimeStore
  • Address: Oudemanssteeg 16, 9101LK, Dokkum
  • Chamber of Commerce number: 88096726
  • VAT number: NL004540709B83

Frequently Asked Questions

First, check out our [Frequently Asked Questions (FAQ)] . Here you will find answers to questions about shipping, returns, payments and more.

Shipping Policy

  • Shipping Costs: Free Shipping on all orders!
  • Processing Time: Orders will be shipped within 2-3 business days.
  • Shipping time: Delivery will take place within 5-7 business days after dispatch.

During busy periods, processing and shipping times may vary.

Social Media

Follow us for updates, offers and more:

    Trade name: SelectPrimeStore
    Email: info@selectprimestore.com
    Physical address: Oudemanssteeg 16, 9101 LJ, Netherlands
    VAT number: NL004540709B83
    Trade number: 88096726

    Shipping & Delivery Information

    Sustainable and Fast Delivery

    We ship your order directly from our warehouse to your doorstep, at no extra cost. This allows us to always offer competitive prices without compromising on service or quality.

    Free Shipping to the Netherlands and Belgium

    We offer free shipping on all orders, with no minimum purchase required ! Your order will be delivered straight to your home, without additional costs.

    Processing Time & Order Tracking

    Orders are processed between Monday and Saturday and are shipped within 2-4 business days . You will receive a Track & Trace code via email shortly after placing your order, allowing you to easily track your shipment through our Track Your Order page.

    Delivery Time

    Our standard delivery time is 7-14 days . In rare cases, such as holidays or extreme weather conditions, delivery may take up to 28 days . We appreciate your patience and will keep you updated on your order's progress.

    Haven't Received Your Package Yet?

    If your package is marked as delivered but you haven't received it:

    • Sometimes the package is delivered a day later, please wait 24 hours.
    • Check with neighbors or the delivery service to see if it was left elsewhere.
    • If the package is still not found after 24 hours, contact our customer service, and we'll assist you further.

    Order Cancellation

    Unfortunately, it is not possible to cancel an order once it has been placed, as it is immediately processed. However, we offer a 14-day return policy starting from the day of receipt, during which you can return your order. See our return policy below.

    Returns & Cancellations

    We offer a 14-day return guarantee . This means you have the right to return your order within 14 days without giving a reason.

    • Return Conditions:
      The product must be unused and in its original packaging.
    • How to Return:
      Contact us at info@selectprimestore.com with your order number and the reason for the return.
    • Return Shipping Costs:
      Return shipping costs are the customer's responsibility, unless the product was damaged or defective upon arrival. In that case, we will cover the shipping costs.